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RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Family Time
  • Sun Family Time

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


What do I have to do to keep my car or truck's warranty in effect?


Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


My car is a leased vehicle. Am I responsible for maintenance?


Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


What parts should be replaced and at what intervals should these services be performed?


Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


How does the quality of aftermarket parts compare with original equipment parts?


Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


If I do have a warranty-related problem with a dealership, what rights do I have?


If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

What People Say About Us


  • -Russell D.

    Honest efficient and straight forward, they were willing to walk me through the work needed and answered all my questions.


  • -Chareis H.

    We have been going to Autovaun for years, they are outstanding. They are not a discount service center so do not expect to save money over a dealership, but they are truly honest, there have been many times where a dealer told me one thing, with multiple items needing to be replaced and at a huge expense and autovaun found and repaired the actual single broken part. We have never had an issue with any work done and all the repairs have lasted us.


  • -Barbara E.

    They filled my AC with freon and put in a dye that would let them know where the leak was. Since it was leaking I had them fix the ac. While there they noted my check engine light was on, explained to me it was most likely the catalytic converter and called the dealer finding out it was still under warranty. He told me to have them run a diagnostic. Sure enough, the catalytic converter needed to be replaced and everything was covered. I really appreciate Autovaun for going above and beyond to help me out like that.


  • -Grace W.

    Quick in, low wait time, and quick out for headlight bulb replacements. Saved me over $100 instead of going to the stealership. I would definitely come here again .


  • -Droeaz

    Care (oil change/maintenance) for our two vehicles. "Service with a smile." Over the past few years Autovaun has taken care of pop-up problems with our vehicles (Camry and Buick... older models) with fair prices, timely service and a family attitude that beckons us back...and we go. I trust these folks... and that's not an easy thing to do nowadays with car repair shops...whether it be at dealerships, franchises or independents.... YUP... highly recommended! Thanks Autovaun!!


  • -Donna H.

    Have taken our cars to Vaun's for several years. They are friendly and helpful. The prices seem far and they have always stood behind everything they do. They are honest and will tell you if something that needs repaired can wait for a bit or is emergent.


  • -Marine C.

    Our family has taken our cars to Autovaun for about ten years. They have always been courteous and personable. We are very protective of our vehicles and the team at Autovaun are too. They are extremely fair in their pricing. They recommend any maintenance that should be considered while also providing an explanation to the effects on the vehicle if the service is not performed and or how long (distance) until it will become a problem. In other words, they are hyper-vigilant about customer costs.


  • -John S.

    Had upper and lower control arms replaced on my 99 Chevy van at a GMC dealership. Drove it down the highway and it was drifting to the right. Took it back to the dealership. They adjusted the alignment but it still drifted to the right. They told me to go to a frame shop...my frame must be bent...nothing more they could do. Within an hour...Autovaun professional tech had my van perfectly aligned. Thank you guys for blessing my sock offs. Great job!


  • -Heather

    A regular customer for 4 years now, I continue to return to AutoVaun because they consistently provide a positive experience. The staff are welcoming and knowledgeable, and offer a level of customer service rarely seen any more.


  • -Lori

    Great job!

Call us for service: 480-807-6555

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