- Monday 7:30AM - 5:30PM
- Tuesday 7:30AM - 5:30PM
- Wednesday 7:30AM - 5:30PM
- Thursday 7:30AM - 5:30PM
- Friday 7:30AM - 5:30PM
- Saturday Family Time
- Sunday Family Time
Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 480-807-6555 or make an appointment online!What People Say About Us
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John, 08/14/2023
Customer service with Mathew was amazing, he was super informative and kept me up to date on everything as well as made sure that my needs were met if I ever had any special request. I always felt informed and cared for and was very impressed overall, pretty much the ideal customer service I would want to have. -
Jim S, 10/21/2021
New customer who had an awesome experience. I took my car in for an oil change and some front end work. Richard got me in quickly and got all the service done the same day. He followed up with me the next day on some additional work I wanted to have priced. Great service and communication. So glad I found a place that I can trust that is close to my house, with great rates.
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Richards, 07/03/2020New customer needing transmission service. Quickly schedulled us and fixed our problem at a more than fair cost. thanks, we will be back the next time we have a car problem.
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Russell D.Honest efficient and straight forward, they were willing to walk me through the work needed and answered all my questions.
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Chareis H.
We have been going to Autovaun for years, they are outstanding. They are not a discount service center so do not expect to save money over a dealership, but they are truly honest, there have been many times where a dealer told me one thing, with multiple items needing to be replaced and at a huge expense and autovaun found and repaired the actual single broken part. We have never had an issue with any work done and all the repairs have lasted us. -
Barbara E.They filled my AC with freon and put in a dye that would let them know where the leak was. Since it was leaking I had them fix the ac. While there they noted my check engine light was on, explained to me it was most likely the catalytic converter and called the dealer finding out it was still under warranty. He told me to have them run a diagnostic. Sure enough, the catalytic converter needed to be replaced and everything was covered. I really appreciate Autovaun for going above and beyond to help me out like that.
Call us for service: 480-807-6555
